At Blosfy, we understand that circumstances may arise where you need to cancel an order. We strive to accommodate your needs and provide a seamless cancellation process.
Here's how our cancellation policy works:
1. Eligibility: You may cancel your order as long as it has not been processed for shipping. Once your order has been processed, it cannot be canceled.
2. Timely Cancellation: To cancel an order, please contact our customer service team as soon as possible. Provide your order number and the reason for cancellation.
3. Cancellation Confirmation: Once your cancellation request is received and confirmed, we will proceed with canceling your order.
4. Refund Processing: If your order has not been processed for shipping, we will initiate a refund for the full amount of your purchase. Refunds will be processed within 2 business days.
5. Non-Cancellable Items: Certain items may not be eligible for cancellation, especially if they are custom-made or personalized.
6. Cancellation Fee: We do not charge a cancellation fee for orders canceled before processing for shipping.
We are committed to providing exceptional customer service, and we strive to make the cancellation process as smooth and efficient as possible. If you have any questions or concerns about our cancellation policy, please feel free to contact our customer service team for assistance.