At Blosfy, we are committed to ensuring your satisfaction with every purchase you make from us. If for any reason you are not completely satisfied with your order, we offer a transparent and straightforward refund policy.
Here's how our refund process works:
1. Eligibility: To be eligible for a refund, your item must be in its original condition, unused, and in the same condition that you received it. It must also be in the original packaging.
2. Initiate Refund: Please contact our customer service team within 14 days of receiving your order to request a refund. Provide your order number and the reason for the refund request.
3. Return Process: Once your refund request is approved, we will provide you with a return shipping label. Carefully package the item(s) and send them back to us using the provided label.
4. Inspection: Upon receiving the returned item(s), we will inspect them to ensure they meet our refund policy criteria. If the items are approved for a refund, we will initiate the refund process.
5. Refund Processing: Refunds will be processed within 7 business days of receiving the returned item(s). Please note that it may take some time for the refunded amount to reflect in your account, depending on your payment method and financial institution.
6. Non-Refundable Items: Certain items are not eligible for a refund, including gift cards and downloadable software products.
7. Shipping Costs: Shipping costs are non-refundable, unless the return is due to a mistake on our part or a defective item.
We are committed to providing excellent customer service, and we strive to make the refund process as smooth and efficient as possible. If you have any questions or concerns about our refund policy, please feel free to contact our customer service team for assistance. Your satisfaction is our priority, and we are here to ensure your shopping experience with Blosfy is nothing short of exceptional.